1. Overview
This website is operated by WOLFE & COMPANY LIMITED (the “Company”). Throughout the site, the terms “we”, “us” and “our” refer to the Company.
The Company offers this website, including all information and services available from this site, conditioned upon your acceptance of these Terms and Conditions and any policies referenced on the website.
By accessing this website and/or purchasing products from the Company, you agree to be bound by these Terms and Conditions.
If you do not accept these Terms and Conditions, you must not access or use the website and must leave immediately.
2. Definitions
For the purposes of these Terms:
3. Eligibility and Capacity
By using the Website and placing an Order, you confirm that you are legally capable of entering into a binding contract under the laws applicable to you.
4. Company Information
This website is operated by:
WOLFE & COMPANY LIMITED
BRN: C25217508
Registered Office: The Hive, Nouvelle Usine Mangalkhan, Floreal 74105, Mauritius
5. Use of the Website
You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use of the Website.
You must not:
If the Company reasonably suspects, based on technical indicators or security monitoring (including unusual traffic patterns, automated requests, repeated failed access attempts, or misuse of the Website), that these Terms have been breached, the Company may take appropriate measures to restrict or block access to the Website, in whole or in part, without prior notice.
6. Intellectual Property
All content available on this Website, including but not limited to logos, trademarks, designs, product images, videos, graphics, text, layouts and branding materials, is the property of the Company or used under licence.
You may view, print or download extracts from the Website for your personal, non-commercial use only. You must not copy, reproduce, distribute, modify, publish, transmit, exploit or use any content for commercial purposes without the Company’s prior written permission.
Copyright Notice
These Terms and Conditions, including their structure and wording, form part of the content of this Website and are protected by copyright. You may not copy, reproduce, publish, distribute or adapt these Terms and Conditions, in whole or in part, for commercial purposes or for use on another website or document, without the Company’s prior written permission.
Third Party Brand Materials
All trademarks, logos, product names, images and other brand materials displayed on this Website belong to third parties and are used by the Company under authorisation, licence and/or distribution arrangements. No right, title or licence is granted to you to use any such third party materials. Any unauthorised use, copying, modification, distribution or reproduction of those materials is prohibited.
User Generated Content (Reviews and Comments)
Where the Website allows reviews, comments or other submissions, you grant the Company a non-exclusive, royalty-free right to use, reproduce, display and publish such content on the Website and the Company’s official social media pages for the brands represented by the Company. The Company may remove or refuse content at its discretion. You confirm that any content you submit is accurate, lawful, and does not infringe the rights of any third party.
Enforcement
The Company reserves the right to take appropriate action, including legal action, where its intellectual property rights are infringed or where its content is used without authorisation.
7. Accuracy of Website Information
The Company aims to ensure that the information presented on this Website is accurate and up to date. However, the Company does not guarantee that all information is complete, accurate, reliable or current at all times.
Product descriptions, images and colours are provided for general information and may differ slightly from the actual product due to packaging updates, screen settings, lighting, or supplier variations.
The Company reserves the right to correct any errors, inaccuracies or omissions and to update information at any time without prior notice.
8. Products
The Company sells non-alcoholic beverages.
All Products displayed on the Website are subject to availability. The Company reserves the right to limit quantities of Products purchased, discontinue Products without prior notice, and modify Product descriptions, packaging or specifications.
No Substitutions
The Company does not offer substitutions. If a Product is unavailable, the relevant item may be removed from the Order and the Company may contact the Customer where appropriate.
9. Orders
When you place an Order through the Website, you agree to provide accurate and complete information.
An Order is confirmed only when the Company accepts it and issues an order confirmation (or otherwise confirms processing of the Order).
The Company reserves the right to refuse, cancel or limit any Order at its discretion, including where a Product is unavailable, there is an error in pricing or Product information, the Company suspects fraud, misuse or unauthorised resale, or the delivery address appears incorrect or incomplete.
If the Company cancels or modifies an Order, the Company may attempt to notify the Customer using the contact information provided at checkout.
10. Customer Information and Checkout Accuracy
The Customer is responsible for ensuring that all information provided at checkout is accurate and complete, including delivery address, phone number, email address and any other required details.
Where incorrect or incomplete information results in delays, failed delivery, cancellation, or additional costs, the Company may cancel the Order and/or the Customer may be required to bear any additional costs reasonably incurred.
11. Pricing and VAT
All prices displayed on the Website are inclusive of VAT, unless otherwise stated.
Prices may change without prior notice. The applicable VAT rate will be the rate in force at the time of invoicing.
12. Payment Methods
Payment for Orders may be made using the payment methods made available at checkout, including MCB Juice, bank transfer, cash on delivery, and card payment (where available).
The Company reserves the right to modify, restrict, remove or add payment methods at any time.
Orders will only be processed once payment confirmation has been received, except where cash on delivery applies.
13. Title to Goods and Risk
Ownership (title) in the Products transfers to the Customer only upon full payment.
For cash on delivery Orders, title transfers when payment is made at delivery. For other payment methods, title transfers once payment has been received and confirmed by the Company.
Risk in the Products transfers in accordance with Section 18 (Risk and Responsibility at Delivery).
14. Promotions and Discount Codes
From time to time, the Company may offer promotions, discounts, vouchers or discount codes.
Unless expressly stated otherwise, promotions and discount codes cannot be exchanged for cash, promotions may be subject to expiry dates, limits, minimum spend requirements or other conditions, and the Company may cancel, suspend or withdraw any promotion where misuse, fraud or error is suspected.
15. Delivery
The Company offers nationwide delivery within Mauritius.
Delivery times are generally between 3 and 7 Working Days from confirmation of the Order. Delivery dates are indicative and may vary depending on operational conditions, stock availability and routing.
Delivery Fee and Free Delivery Threshold
A fixed delivery fee applies unless the Order qualifies for free delivery. Free delivery may apply above a minimum order value or under other promotional conditions determined by the Company from time to time. The applicable delivery fee, any free delivery threshold and any conditions will be displayed at checkout and may be amended by the Company without prior notice.
Accessible Locations
Delivery is subject to the destination being reasonably accessible. The Company may contact the Customer to propose an alternative arrangement where delivery is not reasonably accessible.
Correct Address and Contact Details
The Customer is responsible for providing a complete and accurate delivery address and a reachable phone number. The Company shall not be responsible for delays, failed delivery or additional costs resulting from incorrect or incomplete details.
Delays Outside Our Control
Delays may occur due to circumstances beyond the Company’s control, including logistics constraints, weather conditions, cyclones, strikes, transport disruptions, customs issues, supplier delays, or third party service interruptions. Such delays shall not give rise to cancellation of the Order or liability on the Company’s part.
16. Failed Delivery and Re-Delivery Attempts
If the Customer is unreachable, unavailable or fails to accept delivery at the scheduled time, the Company may attempt to reschedule delivery.
After two (2) failed delivery attempts, the Company may cancel the Order.
Where an Order is cancelled following failed delivery attempts, the Company may, at its discretion, restrict the Customer’s access to certain payment options for future Orders, including cash on delivery.
17. Order Cancellation Policy
Customers may request cancellation of an Order only if the request is made promptly after placing the Order and before the Order is dispatched.
Once an Order has been dispatched, it cannot be cancelled.
For cash on delivery Orders, repeated refusal to accept delivery may result in restriction or removal of the cash on delivery option for future Orders.
18. Inspection on Delivery
Customers must verify the condition and quantity of goods at the time of delivery.
By accepting delivery, the Customer confirms that the Products correspond to the Order and the goods were received in satisfactory condition.
Once the delivery has been accepted, no returns or claims will be accepted, subject to Section 19 below.
Risk and Responsibility at Delivery
Risk in the Products passes to the Customer at the moment the Order is delivered and accepted. Once delivery is accepted, the Company will not be responsible for loss, damage, deterioration, improper storage or handling of the Products.
19. Complaints Window for Hidden Issues
If a defect or issue could not reasonably be identified at the time of delivery, the Customer must notify the Company within twenty-four (24) hours of delivery.
To be considered, the Customer must provide clear photos showing the issue and relevant product details, including batch or lot information where available.
The Company may, at its sole discretion, offer a credit, replacement or other remedy. No remedy under this section creates a right to return Products.
20. Return Policy
The Company does not accept returns of Products.
Customers are required to inspect their Order at the time of delivery. Any visible issues must be raised immediately with the delivery representative before acceptance of the goods.
21. Refund Policy
Refunds will only be considered in exceptional circumstances and at the sole discretion of the Company.
Where a refund is approved, it will be processed using the original payment method where possible, within a reasonable processing period.
22. Allergens and Consumption Disclaimer
Ingredients and nutritional information are provided on the Website for convenience and general information. Customers remain responsible for checking labels, ingredients and allergens before consumption.
Where product label information has been provided, the Company is not responsible for reactions, sensitivities or adverse effects arising from consumption of Products.
23. Receipts and Tax Invoices
Where applicable, the Company may issue receipts and/or VAT invoices in electronic format, including by email or through the Customer’s account (where available).
The Customer is responsible for ensuring that the email address provided at checkout is correct and accessible.
24. Third-Party Links
This Website may contain links to third-party websites. These links are provided for convenience only.
The Company does not control and is not responsible for the content, policies, practices, or availability of any third-party websites.
25. Third Party Platforms and Service Providers
Certain services used in connection with this Website may be provided by third parties, including payment providers, hosting providers, delivery partners, plugins or other technical service providers.
Such third parties may operate under their own terms and conditions and privacy practices. The Company is not responsible for downtime, interruptions, failures, or errors caused by third party systems or services.
26. Cookies
This Website uses cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience.
By using the Website, you agree to the use of cookies, subject to the Company’s Cookie Policy (where available) and Privacy Policy.
27. Resellers and Business Orders
Orders placed through the Website are intended for personal consumption only.
Businesses wishing to resell the Company’s Products (including retailers, restaurants, bars, hotels and other commercial operators) must contact the Company through the reseller contact form available on the Website.
Separate commercial terms apply to resellers and business customers.
28. Prohibited Uses
In addition to other prohibitions set out in these Terms, you are prohibited from using the Website or its content for any unlawful purpose, to infringe intellectual property rights, to distribute malicious software, to submit false or misleading information, to interfere with the Website’s security, operation or functionality, or to attempt to collect or track personal information of others without authorisation.
The Company reserves the right to terminate access to the Website in case of prohibited use.
29. Limitation of Liability
Your use of this Website is at your own risk.
To the maximum extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, special or consequential damages arising out of or in connection with your use of, or inability to use, the Website, any reliance placed on information available on the Website, or the purchase, use, storage or consumption of Products purchased through the Website.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.
Website Security
While the Company takes reasonable steps to maintain the security and proper functioning of this Website, the Company does not guarantee that the Website will be uninterrupted, error free or free from viruses or other harmful components. You are responsible for ensuring that your device and software are protected when browsing this Website.
30. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including natural disasters, cyclones and severe weather, strikes or labour disputes, transport disruptions, government restrictions, supply chain interruptions, and customs delays.
31. Notices and Communications
Any notice or communication under these Terms may be sent electronically, including by email, and will be considered received when sent to the email address provided by the Customer.
The Company may also communicate notices by publication on the Website.
32. Dispute Resolution
In the event of a dispute arising out of or in connection with these Terms, the Customer agrees to first contact the Company and attempt in good faith to resolve the matter amicably before initiating court proceedings.
33. Severability
If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.
34. Waiver
No failure or delay by the Company in exercising any right, power or remedy under these Terms shall operate as a waiver of that right, power or remedy.
35. Entire Agreement
These Terms and Conditions, together with any policies referenced on the Website, constitute the entire agreement between the Customer and the Company regarding use of the Website and Orders placed through it, and supersede any prior discussions, correspondence or understandings.
36. Changes to These Terms
The Company reserves the right to update, modify or replace any part of these Terms at any time.
Changes take effect immediately upon publication on the Website. Continued use of the Website constitutes acceptance of the updated Terms.
37. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Mauritius.
Any dispute arising from or in connection with the use of this Website shall be subject to the jurisdiction of the courts of Mauritius.
38. Contact Information
For questions regarding these Terms and Conditions, you may contact:
WOLFE & COMPANY LIMITED
Registered Office: The Hive, Nouvelle Usine Mangalkhan, Floreal 74105, Mauritius
Email: legal@wolfe.mu